DaME PoN User Privacy Policy
Effective Date: May 25, 2026
At DaME PoN ("we," "our," "the App"), we deeply value the trust you place in us when using our services. This Privacy Policy describes in detail how we collect, use, store, share, and protect your personal information when you use our ride-booking application and related services.
1. Information We Collect
When you use DaME PoN, we collect the following types of information to ensure the proper functioning of the service:
a) Registration and Identification Information
- Full name and profile photo.
- Email address and phone number.
- Payment details (processed securely through PCI-DSS certified third-party payment gateways).
b) Location Information (GPS)
- We collect real-time location data through your device's GPS. This is strictly necessary to assign rides efficiently, show nearby drivers, calculate accurate fares, and provide navigation during the trip.
- Background Location: If you grant background location permission, the App will collect this information to improve trip safety (e.g., to share your route in real-time with trusted contacts).
c) Device and Usage Information
- Device model, operating system, IP address, unique device identifiers, app version, and crash log data.
- Route search history, wait times, and usage statistics within the platform.
2. How We Use Your Information
We use your personal information for the following legitimate purposes:
- Provide, operate, and improve our transportation and logistics services.
- Match and connect passengers with the nearest available drivers.
- Process payment transactions securely and issue digital ride receipts.
- Send operational notifications (ride confirmation, driver arrival, safety alerts).
- Provide timely customer support for incidents or inquiries.
- Ensure the physical and digital safety of the platform, detect fraud, and comply with local regulations.
3. How We Share Your Information
We guarantee that we do not sell or rent your personal data to third parties. However, we share limited information under the following necessary conditions:
- With Drivers: We share your first name, profile photo, current rating, and pickup/destination addresses to enable the trip.
- With Service Providers: We work with trusted partners who provide payment processing, cloud storage, data analysis, and technical support.
- For Legal Obligations: We may disclose information to government agencies or law enforcement authorities if required by law or to protect the safety of our users.
4. Data Security and Retention
We implement strict administrative, technical, and organizational security measures to protect your data against unauthorized access, alteration, loss, or theft. We retain your information only as long as your account is active or as required to meet accounting, tax, or legal obligations.
5. Your Rights and Choices
You have full control over your personal information:
- Access and Rectification: You can view and update your profile data at any time from the app settings.
- Location Control: You can enable or disable GPS permissions for DaME PoN in your operating system settings.
- Account Deletion: You can request the permanent deactivation and deletion of your account and personal data by sending a request to support.
6. Contact Us
If you have questions or comments about this Privacy Policy, you can contact our Data Protection Officer:
DaME PoN S.R.L.
Email: support@damepon.com / info@damepon.site