Refund Policy (Passenger)
Effective Date: 12/03/2025
Dame Pon offers refunds in specific cases related to service failures, incorrect charges, or applicable cancellations.
1. Eligibility for Refund
- Driver no-show: trip not completed and driver never arrived.
- Overcharge error: technical error that caused an incorrect fare.
- App or platform error: verified technical errors resulting in erroneous charges.
- Unauthorized charges: charges made without your consent.
2. Non-Refundable Cases
- Passenger-initiated cancellations after the driver has already departed.
- Completed trips where the service was provided correctly.
4. How to Request a Refund
- Go to Help & Support in the app.
- Submit a detailed description of the issue.
- Our team will respond within 3–5 business days.